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Server Support

Take care of office servers or network

mid-shadow

Positions

Cloud Service Engineer 6 - Positions
Experience: 1-4 yr(s).
No. of Positions: 6
About RTDS:

Real Time Data Services Private Limited (RTDS) is a global information technology, consulting and outsourcing company serving clients in multiple locations across the globe. We partner with clients to simplify, to strengthen and to transform their businesses using cloud technology.

Headquartered in Gurugram, RTDS empowers businesses to move to cloud and delivers solutions to them. We command a substantial reputation, especially in cloud hosting of accounting software, business applications, and contact center solutions. RTDS has its data centers located in Chicago, Dallas, Seattle, and Phoenix to serve businesses over the globe.

RTDS is well positioned to be a partner and co-innovator to businesses in their transformation journey, in identifying new growth opportunities and in facilitating their foray into new markets. RTDS relies on industry experts such as Microsoft, Intuit, VMware, Bill & Pay, Method CRM, Salesforce and more for its technology support.

Job Description:

  • Answering/Troubleshooting on technical queries and dealing in the US.
  • Analysis, diagnosis and resolution of Application/Server issues on Windows Servers on our Cloud.
  • Ensure customer satisfaction and perform quality work on all services requests.
  • Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime.
  • Troubleshooting and Maintenance of Terminal Servers.
  • Deployment of service releases, patches, requests and customization.

 

Skills & Attributes:

  • Excellent Communications skills to handle US Customers.
  • Basic knowledge of Windows Server, Cloud Technology and Virtualization.
  • Ability to work both independently and as part of a team.

Qualification:

  • Graduation – (B.Tech/B.sc Computers) , cut off 70%
  • HSC % – cut off 70%
  • SSC % – cut off 70%

Other Details:

  • Reporting to – AM – IT
  • Salary – As per industry norms
  • 5 days a week working
  • Job Location – Udyog Vihar, Gurgaon