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ACE Support (3 Positions)

Title: ACE Support

No. of Positions: 3
About RTDS:

Real Time Data Services is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS) since 2010. Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via, Managed Hosting services, Managed storage and back up, managed database and colocation.

Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance. We provide the following services:

  • Accounting and business applications on the cloud
  • Server virtualization and consolidation solutions for building private clouds
  • Cloud-based communication services to connect within organizations
  • Provide a lean, scalable, Bespoke and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is ‘How’. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients’ business in their pursuit of ‘Next’.

Credentials:

  • More than 6,000 Clients globally
  • Microsoft Direct Partner under the CSP Program
  • Intuit authorized Commercial Hosting Provider
  • Registered NASSCOM member since 2016
  • Registered member of The Internet Telephony Services Providers’ Association (ITSPA) in UK
  • User Favourite Award by AccounTex USA in 2016, ‘Great User Experience Award’ by FinancesOnline in 2018, K2 Quality Award For Customer Satisfaction in 2019
  • Data centers located in Chicago, Dallas, Seattle, London and Phoenix

Job Description:

  • Will be diagnosing and resolving a wide range of Windows and applications problems to help minimize downtime.
  • Responsible for troubleshooting and maintenance of Terminal Servers.
  • Deployment of service releases, patches, requests and customization.
  • Responsible for Answering/Troubleshooting on technical queries and dealing in the US.
  • Analysis, diagnosis and resolution of Application/Server issues on Windows Servers on our Cloud.
  • Ensuring customer satisfaction and perform quality work on all services requests
  • Managing user accounts on Servers/ Active Directory

Requirements:

  • Minimum 2 to 5 years of experience in Technical Support.
  • Strong experience of Windows Server, Cloud Technology and Virtualization.
  • Ability to work both independently and as part of a team

Desired Skills:

  • Strong written and verbal communication skills.
  • Competent to handle US clients.

Educational Qualifications:

  • B.tech with good academic scores.

Cloud Telephony Engineer (2 Positions)

Title: Cloud Telephony Engineer

No. of Positions: 2
About RTDS:

Real Time Data Services is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS) since 2010. Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via, Managed Hosting services, Managed storage and back up, managed database and colocation.

Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance. We provide the following services:

  • Accounting and business applications on the cloud
  • Server virtualization and consolidation solutions for building private clouds
  • Cloud-based communication services to connect within organizations
  • Provide a lean, scalable, Bespoke and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is ‘How’. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients’ business in their pursuit of ‘Next’.

Credentials:

  • More than 6,000 Clients globally
  • Microsoft Direct Partner under the CSP Program
  • Intuit authorized Commercial Hosting Provider
  • Registered NASSCOM member since 2016
  • Registered member of the Internet Telephony Services Providers’ Association (ITSPA) in the United Kingdom
  • User Favourite Award by AccounTex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award For Customer Satisfaction in 2019
  • Data Centers located in USA (Chicago, Dallas, Seattle, London and Phoenix), Europe(France, United Kingdom, Germany)

Job Description:

We are looking for passionate individuals to provide enterprise-level assistance to our customers. As a VoIP Support Engineer, you will be the first point of contact for all the customers when they need any assistance with our Internet Telephony or IP Telephony Services. You will be responsible for responding to their issues and complaints within the specified TAT and providing splendid customer service in a friendly and courteous manner. The ideal candidate will have a good command over English language, thinks on the go with an ability to communicate fluently.

  • Taking ownership of the complaints, requests raised by the clients through chats, calls and emails
  • Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required
  • Ensuring proper documentation of the issue and resolution
  • Ensuring that all Company Policies and Procedures are followed while communicating with the customers
  • Understanding the client requirements and then customizing the settings in the product or services as per their needs
  • Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience
  • Expedite the resolution of customer problems and complaints to maximize client’s satisfaction
  • Maintaining relationship with all existing clients. Ensuring proper servicing and after sales support to clients

Requirements:

  • 0-3 years of experience in similar field (Freshers also welcome)
  • Should be comfortable with night shifts and rotational weekly offs
  • Ability to work both independently and as part of a team

Desired Skills:

  • Excellent communication skills
  • Should be a quick learner
  • Having prior knowledge of Networking and/or VoIP is a plus

Educational Qualifications:

  • B.Tech. or BCA
  • Good academic records

Cloud Service Engineer L1 (3 Positions)

Title: Cloud Service Engineer L1 (IC1)

Business Unit& Cost Centre: Cloud Hosting & Technical Support
No. of Positions: 3
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://www.myrealdata.in/

Our offered solutions:

  • Accounting and business applications on the cloud
  • Server virtualization and consolidation solutions for building private clouds
  • Cloud-based communication services to connect within organizations
  • Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

  • More than 6,000 Clients globally
  • Technology Partners of TATA to launch hosted Contact Centre Services
  • Microsoft Direct Partner under the CSP Program
  • Intuit authorized Commercial Hosting Provider
  • Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
  • User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
  • 8 Data centres located across USA

What’s in it for you? / Why work for us?

  • Work in an autonomous, agile, and dynamic environment.
  • Performance driven, rewarding and respectful work culture.
  • Ample opportunities to learn and grow.

Responsibilities:

  • New client on boarding followsup sand help them to setup server as per their requirements
  • Address client’ stickets regarding server or application related issues
  • Ask targeted questions to diagnose problems
  • Guide customer with simple, step-by-step instructions through chat,email,andcall
  • Conduct remote trouble shooting of client issues
  • Record technical issues and solutions in Tickets
  • Direct unresolved issues to the next level of support personnel
  • Followup with clients to ensure their server are functional
  • Report customer feedback and potential product requests
  • Ensure customer satisfaction and perform quality work on all services requests
  • Help create technical documentation and manuals

Requirements:

  • Good Language and Strong Communications Skills
  • Understanding of Computer Support and Trouble shooting
  • Knowledge of Windows Server product sand/or Apple Operating Systems
  • Ability to Work in a 24 *7 Team structure
  • Ability to Prioritize Projects
  • Expected to work in shifts covering good overlap with US time zones.

Professional Experience: 0 Months to 1 year
Education: BTech/MTech/BCA/MCA/BSc
Job Location: Gurugram, Haryana

Apply for this position

or Send your CV to careers@myrealdata.in

Cloud Service Engineer L2 (3 Positions)

Title: Cloud Service Engineer L2 (IC2)

Business Unit& Cost Centre: Cloud Telephony & Technical Support
No. of Positions: 3
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://www.myrealdata.in/

Our offered solutions

  • Accounting and business applications on the cloud
  • Server virtualization and consolidation solutions for building private clouds
  • Cloud-based communication services to connect within organizations
  • Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

  • More than 6,000 Clients globally
  • Technology Partners of TATA to launch hosted Contact Centre Services
  • Microsoft Direct Partner under the CSP Program
  • Intuit authorized Commercial Hosting Provider
  • Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
  • User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
  • 8 Data centres located across USA

What’s in it for you? / Why work for us?

  • Work in an autonomous, agile, and dynamic environment.
  • Performance driven, rewarding and respectful work culture.
  • Ample opportunities to learn and grow.

Key Functional Responsibilities

  • Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
  • Administer and resolve applications issues, provide updates, and perform root cause analysis.
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
  • Collaborate with System Administrators to prevent system down time
  • Ensure customer satisfaction and perform quality of work on all service requests.
  • Diagnose and quickly resolve awide range of Windows and applications problems to help minimize downtime.
  • Troubleshoot in gas per preliminary guidelines to resolve the issues and escalate to respective department.
  • Perform multiple tasks simultaneously & complete them in timely manner.

Technical Skill Requirements:

  • Sound knowledge of Windows Server, Cloud Technology and Virtualization.
  • Ability to work both independently and as part of ateam.

Desired Skills:

  • Strong written and verbal communications kills.
  • Good customer handling skills (written & verbal).
  • Understanding of US culture to handle USA based clients.
  • Self-motivated, positive & ability to adapt new changes/technologies.

Professional Experience: 2 years to 5 years
Education: BTech/MTech/BCA/MCA/BSc
Job Location: Gurugram, Haryana

Apply for this position

or Send your CV to careers@myrealdata.in

Onboarding Engineer (1 Positions)

Title: Onboarding Engineer

No. of Positions: 1
About RTDS:

Operating for over a decade and headquartered in the tech city Gurugram, Real Time Data Services Pvt. Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://www.myrealdata.in/

Our offered solutions

  • Accounting and business applications on the cloud
  • Server virtualization and consolidation solutions for building private clouds
  • Cloud-based communication services to connect within organizations
  • Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

  • More than 6,000 Clients globally
  • Technology Partners of TATA to launch hosted Contact Centre Services
  • Microsoft Direct Partner under the CSP Program
  • Intuit authorized Commercial Hosting Provider
  • Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
  • User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
  • IT Infrastructure located at Data centers in Chicago, Dallas, Seattle, Houston, Las Vegas, Tahoe Reno, Phoenix, London and India

What’s in it for you? / Why work for us?

  • Work in an Agile and dynamic environment where manpower has tripled in last 3 years and Revenue has increased 40% year on year
  • Stable company structure running well for over ten years
  • Competitive salary structure (with additional incentives)
  • Strong and impactful learning and development programs
  • We believe that opportunity is everywhere, we help you identify yours

JOB DESCRIPTION:
We are looking for passionate individuals to provide enterprise-level onboarding experience to our customers and partners. As an Onboarding Engineer, you will engage the partners and customers and collaborate with internal team members and stakeholders to help deliver solutions. You will spend a large part of your day in direct communications with partners and customers, working on a wide range of technologies in tandem with sales, solutions architecture, software development, and service teams to deliver the best solutions with efficient use of resources and technologies. The ideal candidate will have a good command over English language, must be comfortable speaking with international clients, thinks on the go with an ability to communicate fluently. You must be willing to roll up your sleeves and get the job done.

Key Responsibilities:

  • Understanding business requirements of customers and converting them into solutions
  • Working closely with Sales and Support teams to ensure timely onboarding of customers and partners
  • Ensuring consistent execution of workflow processes, guiding customers and partners on standard operating procedures, policies and panel knowledge to ensure smooth onboarding experience for the new users
  • Deep diving and identifying pain points to improve overall onboarding process.
  • Developing supporting materials such as FAQs, steps, summaries, tutorials, etc for quick onboarding

Requirement:

  • 0-3 years of experience in similar field (Freshers also welcome)
  • Should be comfortable with rotational shifts, night/evening shifts and weekly offs
  • Ability to work both independently and as part of a team

Desired Skills

  • B. Tech or BCA/ MCA
  • Excellent Communication Skills (English) and interpersonal skills
  • Should be a quick learner
  • Technically adept. You don’t need to know code and won’t be programming, but you need enough foundational knowledge to speak confidently about technical subjects like APIs, security, integrations, and the cloud computing
  • Having prior knowledge of the Cloud Telephony Products and Services is a plus

Job Location

  • Gurugram, Haryana